Packaged Services

 

Blueloop Service Contracts are designed to be comprehensive yet flexible. You can choose from one of five contract bands, each of which has been designed to meet the differing needs of our customers. Each contract includes standard services and then provides the ability to add optional components. The result is a contract customised for you.

Adhoc

You don’t want a service contract. Pay as you go suits you best.

Contracted

You would like IT support based upon service levels with discounted product supply.

Managed

You would like a pro-active service that includes system management, backup checking and service monitoring in addition to support and product supply.

Fully Managed

You would like to partner with a service provider capable of managing all of your IT needs including Assets, Warranties, Availability and Out of Hours cover too.

Total IT

Total service for your organisations IT needs. We work as an integral service team for your business delivering dedicated solutions under a fully ITIL compliant programme.

 

All contract costs are calculated based upon how your organisation uses information technology. Factors assessed include the number of computers you use, whether users work remotely or within the office, the number and type of servers that are to be supported and the number of offices you have.

You can choose the length of contract term. We then discount the cost of your service contract based upon the contract duration. You could receive as much as 33% discount for a 3 year contract.

All contract bands, other than Adhoc, come with:

Fixed Priced Contract Terms

Discounted Onsite Daily Rate

Telephone, Remote & Onsite Support

Contract Reports & Management Review

Service Levels Agreement

Health Check

Built in Hours for Pro Active Support & Projects

Multi Year Contract Discount

Discounted Hourly Rates

Document & Password Management

Discounted Product Supply Based upon our Open Book Policy

Blue Horizons (Newsletter) & In-The-Loop (Newsflash)

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