ITIL (formerly an acronym for Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. This process is adopted here at Blueloop for our customers.
Recent publicity regarding poorly implemented system upgrades for the banking industry clearly demonstrates that upgrade and system improvements need to be well planned and tested in a live ‘pilot’ before implementation. Using ITIL’s industry standard for both IT project delivery and IT support provide suitable controls and measures for organisations in a professional and efficient manner.
Why risk business disruption when there are industry tools for IT service to protect your business?