VOIP

 

eruditeErudITe is a fully featured telephony solution offered as a monthly service. With no complicated and expensive system hardware to purchase, all your telephone requirements are delivered from and managed in our hosted facility. This brings a number of benefits to your organisation:

Costs
Our economy of scale allows us to deliver comprehensive telephony facilities for our customers at a fraction of the price of traditional on-premise solutions. For a monthly fee, per user/extension, you are able to utilise all of the services we offer. You have no upfront costs for the telephone system (PBX) and may be able to utilise your existing handsets. If new handsets are required these can be bundled into the monthly costs as required.
Our call charges are amongst the lowest in the industry. We utilise multiple carriers to continually obtain the best tariffs for local, national, international and mobile calls.


Reliability
Our service is delivered from one of the newest, high integrity, Tier III, data centres in the UK, upon a virtualised, fault tolerant, server platform that ensures reliability and constant availability of our services. We also monitor all aspects of our systems 24/7.


Maintenance
The industry is constantly striving to deliver greater functionality and integration. Our hosted solution is updated regularly to bring online new facilities and improvements that would otherwise require expensive and protracted maintenance. Our system is highly scalable allowing simple growth for all our customers.

Versatility
Our telephony solution supports your users wherever they are. Multiple offices, home workers and mobile users, regardless of location, can all utilise the service and all the calls between them are free. You can use numbers from any area in the UK, giving your business a local presence and feel to your customers. Bring all your numbers with you from your existing system. Your staff and customers are provided with a seamless voice experience.


Service
With guaranteed availability and a complete managed service from our support team, you can be assured that problems and requirements are addressed promptly and professionally.

FEATURES

DESCRIPTION

Call Forwarding

Incoming calls are routed to another phone or voicemail service. This routing can be sophisticated, with calls filtered by a time schedule or Caller ID.

Call Blocking

Uses Caller ID to decide how to handle a call (send to voicemail, appear busy etc.)

VoiceMail. VoiceEmail. Digital Dictation

Standard automatic telephone answering service where callers can leave a message. This digital message could then be sent to a personal or departmental email address for processing.

Call Recording

Can be set up to record all calls that meet your specific requirements e.g. from a particular number or extension, within certain set times, based on Caller ID etc

Call Queuing. Message on Hold. Music on Hold

Customers are placed in Queues whilst Messages or Music or a combination of the two are played whilst on hold and until an extension or extension group is available.

Three-way Calling

Allow an extra person to join in your conversation.

Operator Panel

You can manage your VoIP system (including the features mentioned here) using a web-based control panel.

Do Not Disturb

Similar to call blocking but instead of programming a response to incoming calls you just press a button on your phone.

Conferences

Our VoIP system will support audio and video conferencing. High-fidelity wideband VoIP conference phones allow multiple persons at a conference table to participate in a VoIP conversation from different distances, speaking at a normal volume.
You can also tie conferencing functionality into other IP collaboration applications, so that during the conference call, participants can exchange files, synchronize calendars, share presentations, and even see one another's computer desktops. Such functionality is called unified communications. One example is Microsoft Lync which provides for SIP-based calling, presence-based VoIP call management, instant messaging, and audio, video, and Web-based conferencing.

Auto Attendant and Interactive Voice Response (IVR) and Automated Call Distribution (ACD)

An extension of voice mail, auto attendant is a basic feature of high-end IP phone systems and IP PBX units. For example, the Auto Attendant feature in the popular Asterisk open source IP PBX lets you play music or prerecorded messages to customers on hold, and it uses a voice mail "tree" that supports directories by department, employee, or extension. In addition, auto attendant software can answer incoming calls to a central number and route those calls based on the caller's need. For example, the caller can choose to route the call to the sales department, billing department, accounts receivable, etc. In a small organization, one person or department may perform all of these functions, and the call may end up at the same extension for multiple choices—but callers don't know that, and your organization appears to have more employees than it really does.

Find Me, Follow Me

This feature allows employees to move around, either within the organization or outside it, and still receive calls as if they're sitting at their desks. Workers telecommuting from home, executives in hotel rooms on the road, technicians out on a job site—they can all get their calls no matter where they are. You can configure the system so that when a call comes in for an employee, the desk phone rings first, then the employee's cell phone, then his or her home phone, until the system finds the employee. Or the employee can use the Follow Me functionality to define the phone number of the location where he or she will be and have all calls routed there. With this feature, employees have more flexibility, and customers are less likely to end up talking to voice mail instead of the person they're trying to call.

Presence

This is an extension of the FMFM functionality. Rather than passively depending on users to set up locations where they expect to be, the Presence feature can actually track them down. For example, the system can detect that a user logged onto his or her e-mail account from a computer in the accounting department or checked voice mail messages from a phone at the reception area, and it can then extrapolate from that where the user is.

Fax Send/Receive

Incoming faxes are recognized by the VoIP system, stored as computer files and emailed to end users while outgoing fax functionality can be achieved too.

Desktop Integration
(Screen Pop)

Ideal for call centers, integration between the telephone system and an agent's desktop, a Screen Pop is a window or dialog box that autonomously appears on the desktop, displaying information for a call simultaneously sent to that agent's telephone. Such integration can be made with MS Outlook or your CRM system for example (Not available in basic service)

Softphones

Software based VoIP solution that turns your computer into an online telephone. We also support software for iPhone and Android

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