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 Email Systems & Tools
Email has become a fundamental part of some key business processes
Most of us probably knew this already in an abstract sense, but the importance of email to key
business processes was brought into sharp focus by a recent survey of 1826 IT and business
professionals. Two thirds of respondents, including 1102 SMBs, told us that email was critical
to the sales process, with a further quarter saying it was important. Indeed, feedback from business
managers suggests that around 25% of all sales transactions on average are executed over email. The
picture is similar for the customer service process where again, over 90% rated email as critical or
important.
Email criticality is reflected in the business impact of downtime
Over a quarter of respondents said the sales side of their business would be significantly impacted within
an hour if email went down, whilst a day’s downtime would have a significant negative impact on over three
quarters of organisations. And things are no different with regard to customer service where the majority,
for example, could not tolerate half a day’s email downtime without customer satisfaction being impacted
significantly.
Email criticality is further corroborated by IT support prioritisation practices
In case there was any remaining doubt over the importance of email, it is interesting to note that 70% of
organisations expect IT to respond within 10 minutes when an email availability problem occurs. In fact,
42% said an email down situation was considered top priority, requiring an immediate response by the IT
department.
Blueloop provide a range of Email Systems including the market leading Microsoft Exchange and Novell Groupwise.
We also provide the best tools to support and develop existing email systems and to help you migrate from one
system to another. Email is one of our key competences. We have both the products and the expertise to assist
you with your email related projects.
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Please choose from the following list of Blueloop Email Systems & Tools Products:
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