Wednesday, 10 March 2010
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Home Services Support & Services
IT Support & Services PDF Print E-mail
 
Flexibility is the key tenet of the Blueloop IT Support offerings. All businesses are not the same and neither are their support requirements. Blueloop will work with you to establish a Service Level Agreement that best suits your organisation.

 

The elements of a Blueloop Service Level Agreement may include:

 

  • Normal business hours support through to 24/7
  • Remote problem resolution with on-site option
  • Telephone or web access to dedicated and experienced Helpdesk staff
  • An auditable, co-ordinated and logged response with built-in escalation
  • Integration and co-ordination with existing Hardware Maintenance cover 
  • Flexible ‘Pay as You Go’ points based charging

 

In addition, our experience shows that detailed system analysis, preventative maintenance and forward planning are key elements to providing a stable and reliable IT infrastructure. Picking up on an out of line situation BEFORE it becomes critical will ensure continuity of quality service to your customers, suppliers and staff. To this end Blueloop can integrate any or all of the following IT Services into your Service Level Agreement.    

 

  • Performance Management against agreed system thresholds
  • Capacity Planning
  • Business Continuity and Disaster Recovery planning
  • Change Management
  • Virus eradication and intrusion detection
  • Email content checking

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