Services Mid Sourcing
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Many companies and organisations have gone through the process of outsourcing IT functions. Others manage all IT services internally. There is much conjecture within the IT industry as to the benefits and deficits of each policy. Almost every analyst has a different take on the situation with their own set of statistics to back their case.
Blueloop believe in Mid  Sourcing; a partnership between customer and supplier, one of shared ownership of a service or application function, constructed around Service Level Agreements. We believe that a number of different, often specialised, service providers can bring new vision and competitiveness to an organisation through a Mid Sourcing contract.
At Blueloop we base all our Service Level Agreements on ITIL Best Practice. ITIL is a methodology that provides guidance on the planning, delivery and management of quality IT services to support businesses. It is an essential reference source for IT professionals and is interpreted into National and International standards including ISO/IEC 20000. ITIL provides a structured framework that comprehensively and systematically presents best practices in all phases of the management of an information system. |
